How to raise a Support Ticket?

A Support Ticket is the easiest way of letting us know about any issues you may be facing and keeping track of them.

Step 1: Head to the Customer Portal from the top right corner as shown. This will lead you to the Tickets platform.

Step 2: Click File a support ticket from the bottom or top right of your screen.

Step 3: Once the form loads, while filling it out, ensure you're using the correct email that is linked to your Asora account. 

Step 4: Give a brief overview of the problem.

Step 5: Choose the ticket category from the options below:

• Product Issues
• Data Issues
• Data Connection
• Feature Request
• General enquiry
• Other

Step 6: Describe your problem in detail.

Step 7: Add any supporting files such as relevant screenshots as needed.

Step 8: Choose the Priority level from Low, Medium, High

Step 9: Click Submit.

Once submitted, you will receive an email confirming that your ticket has been received. The Asora support team will be in contact as soon as possible with a solution, or for further details.